Refund policy

Products returned to Galaxy Apparel for replacement/refund are subject to the following terms and conditions:

Items that have been correctly embroidered or printed with your brand or logo by us cannot be returned.

The returned products must be in the unused original condition, including all original packaging and tags, with all tags still attached to garments.

Please email us at sales@galaxyapparel.co.nz explaining the reason for return and we will provide the address that the goods must be returned to and they must be returned within 7 working days from the date of delivery. Any return requests received after 7 working days of delivery date will not be accepted.

Goods must be returned by clearly marking the items you are returning and the reason for the return. The customer must pay for postage/freight of samples and returns.

Original postage costs are not refundable. However, if you are returning an item for exchange (same style, wrong sizing), we will pay postage on the outward parcel.

In an unlikely event that there is a fault with a product that we are responsible for, we will either send you a replacement or give you a refund.

Please check all garments before printing as we will not accept any returns including any defective items if the garments are printed.

If you return any orders over $350 where you have received free shipping. Original shipping cost will be deducted from your refund.